Renting Process

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1 Search our properties and register your interest

Use our search facility to find properties that suit your requirements. If we don’t have the right property for you, please register with us to be kept up to date with the latest properties as they become available. You can register online or over the phone. Once you have found a property which you are interested in call, email or visit us to arrange a viewing.

2 Viewing

Once you find a property you like we will ask that you do a virtual viewing before we can make an appointment for you. We will send you an online application form to complete to ensure you will fulfil the references requirements for the property & request a scanned copy of your ID. Viewings are available six days a week at a time to suit you and we recommend you make an appointment as soon as possible to avoid disappointment. One of our experienced staff members will accompany you on the viewing and will be able to answer (or find out the answer) to any questions you may have about the property.

3Making an offer

If you like the property you will have to make a fairly quick decision, rental properties move very fast. If you decide to go ahead with renting the property, we will provide you with a copy of a sample tenancy agreement. You will then need to transfer a holding deposit of one weeks rent. Once the holding deposit is paid the property will be removed from the market. We will liaise with the landlord and confirm with you once they have accepted your offer. Please note - if for any reason you decide not to take the property, or if you fail referencing, the holding deposit will not be re-funded. Should the landlord decide not to proceed with the let your holding deposit will be refunded in full. If your application is successful the holding deposit will form part of your first months rent once you move into the property.

4 References

Once you have completed the application form and we have taken the holding deposit we will begin referencing. For referencing we will contact your employer to confirm your position and salary and your current landlord to ensure you are up to date with your rent and looking after the property. We will also do an on-line credit check which will give you a credit score. If you have any County Court Judgments or bad credit history this will show up and you will fail the referencing.

5 Insurance

We would strongly recommend that you have contents insurance that covers the landlords goods. This is to protect your belongings and also your deposit. We can arrange a quote on your behalf with the Lettings Hub the insurance company we use if you would like us to.

6 Confirming a move in date

Once we have received satisfactory references a date will be agreed for your tenancy to begin and an appointment will be made for you to to sign your tenancy agreement and relevant paperwork. On the day your tenancy starts you will be required to pay one month’s rent in advance minus the one weeks rent holding deposit you have already paid and a damages deposit equivalent to five weeks rent. You will then be given keys to your new home.

7 Inventory

We will compile an inventory. This is a detailed description of the property to include photos of any existing damages. You will be asked to sign receipt of the inventory when you collect the keys and then you will have 7 days to check in your own time and note any amendments to the inventory. This is a very important document and will be used when you vacate the property to agree any deductions from your deposit.

8 Deposit

We register your deposits with the Tenancy deposit custodial scheme. This is a government run scheme so you can be sure your deposit is safe. As they are an independent third party if there is any disagreement they will arbitrate to ensure both the landlord and tenants’ interests are considered. You will be issued with a certificate and unique reference number and can create an account with the TDS which you will use at the end of the tenancy to arrange the refund of your deposit to your designated account.

You can download our Tenancy Application form here

Online tenant application form

Online guarantor application form