Renting Process

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1 Search our properties and register your interest

Use our search facility to find properties that suit your requirements. If we don’t have the right property for you, please register with us to be kept up to date with the latest properties as they become available. You can register online, at our office or over the phone. Once you have found a property which you are interested in call, email or visit us to arrange a viewing.

2 Viewing

Once you find a property you like we can make an appointment for you to view it. Viewings are available six days a week at a time to suit you and we recommend you make an appointment as soon as possible to avoid disappointment. One of our experienced staff members will accompany you on the viewing and will be able to answer (or find out the answer) to any questions you may have about the property.

3Making an offer

If you like the property you will have to make a fairly quick decision, rental properties move very fast. To make an offer on a property you will need to put down a holding deposit of one weeks rent – cash or personal cheque. The holding deposit will ensure that the property is ‘put on hold’ while your application is being processed. This means that no one else will be shown the property while we carry out our referencing checks. We will liaise with the landlord and confirm with you once they have accepted your offer. Please note - if for any reason you decide not to take the property, or if you fail referencing, the holding deposit will not be re-funded. Should the landlord decide not to proceed with the let your holding deposit will be refunded in full. If your application is successful the holding deposit will form part of your damages deposit once you move into the property.

4 References

You will be asked to complete an application form which should be returned to us within 48 hours of putting down your holding deposit. You can download an application form here. For referencing we will contact your employer to confirm your position and salary and your current landlord to ensure you are up to date with your rent and looking after the property. We will also do an on-line credit check which will give you a credit score. If you have any County Court Judgments or bad credit history this will show up.

5 Insurance

It is a requirement of our tenancies that our tenants have contents insurance that includes accidental damage to the landlords goods. This is to protect your belongings and also your deposit. We will arrange a quote on your behalf with the Lettings Hub. You are not obliged to take out this policy but you will need to provide us with paperwork before the tenancy can begin to evidence you have sufficient cover in place.

6 Confirming a move in date

Once we have received satisfactory references a date will be agreed for your tenancy to begin and an appointment will be made for you to come into our office to sign your tenancy agreement and relevant paperwork. On the day your tenancy starts you will be required to pay one month’s rent in advance, a damages deposit equivalent to a month’s rent plus £100 (minus the holding deposit) and an admin fee of £84 inc VAT for each reference. This sum needs to be in cleared funds, either a bankers draft or a building society cheque. You will then be given keys to your new home.

7 Inventory

We will compile an inventory. This is a detailed description of the property to include photos of any existing damages. You will be asked to sign receipt of the inventory when you collect the keys and then you will have 48 hours to check in your own time and note any amendments to the inventory. This is a very important document and will be used when you vacate the property to agree any deductions from your deposit.

8 Deposit

We register your deposits with the Tenancy deposit custodial scheme. This is a government run scheme so you can be sure your deposit is safe. As they are an independent third party if there is any disagreement they will arbitrate to ensure both the landlord and tenants’ interests are considered. You will be issued with a certificate and unique reference number and can create an account with the TDS which you will use at the end of the tenancy to arrange the refund of your deposit to your designated account.

You can download our Tenancy Application form here